An AI agent that answers guests before they book somewhere else.
Guests ask about the airport transfer at two in the morning, whether the room sleeps three, and what the cancellation terms are, and they ask on WhatsApp because that is where they already are. Reception is on a night shift with a queue at the desk, and every enquiry answered a day later turns into a booking made on a platform that takes its cut.
The problem
- Direct enquiries arrive at every hour, in several languages.
- The same questions repeat: breakfast, transfer, check-in time, pets, parking.
- Guests who message instead of booking end up booking through a platform.
What we would set up for you.
WhatsApp & Instagram chat agent
Answers from your own room types, rates, policies and facilities, in the language the guest writes in, takes a direct booking request with the dates and the number of guests, and passes group bookings, special requests and complaints to reception with the whole conversation.
- first reply, any hour
- < 10 s
- WhatsApp and Instagram in one agent
- 24/7
Ad reporting agent
A weekly report of what you spent on Meta and Google to bring in direct bookings, with cost per enquiry per campaign and a message the same day a campaign burns budget in a low-occupancy week.
- manual exports
- 0
- or any schedule you pick
- Mon 08:00
Watch it do the job.
Hi! Do you have any slots for laser hair removal this week? How does pricing work?
- Question answered from the clinic's price notes
- Free slots read from the calendar
- Booking written to the calendar
- Front desk notified on WhatsApp
- Instagram DM
- Sat 11:00, consultation
- Not needed
- Confirmed
Call, set-up, then it runs.
Demo call
We show the automation working live, look at the tools you use today, and tell you honestly whether it fits.
Set-up
We connect it to your accounts and data, test it on real examples, and a person checks its output before it runs on its own.
Run & improve
We keep it running. Every month we measure its accuracy and the time it saves, tune it as your business changes, and widen what it handles as trust grows.
What people ask before they hire us.
Does it connect to our booking system?
It works with the tools you already use. Where availability can be read, it reads it; where it cannot, it collects the request with every detail and hands it to reception. Nothing is confirmed to a guest that your reception has not confirmed.
Our rates change daily.
It quotes from wherever you keep the rates, not from a copy someone pasted in at set-up. If a rate is not available to it, it says so and puts the guest in front of reception rather than guessing.
Our guests write in five languages.
It answers in the language the message arrives in, from the same information, and reception sees the hand-off in the language your team works in.