AI agent for customer intake and support on WhatsApp
Requests arrive on WhatsApp, email and web chat as loose free text. Staff spend the first ten minutes of every job chasing the same missing details, and anything after hours waits until morning.
The solutions we put on the table.
An intake assistant on your channels
Works on WhatsApp, web chat or email. It pulls the details it needs out of the first message and asks for the rest, one question at a time.
Answers from your own documents
Opening hours, prices, policies: answered from your material, with a clear hand-off when the question goes beyond it.
Routing and hand-off
Complete requests become a ticket, a sheet row or a job in your system, routed to the right person with everything attached.
Failure alerts
If the model returns something unusable or a system is down, a person is alerted straight away instead of the customer waiting.
Watch it do the job.
hi tyre blew on the motorway near exit 12, car is 34 ABC 123, size says 205/55 R16. can someone come
- Registration, tyre size and location extracted
- Missing detail asked: which tyre, front or rear?
- Job completed and written to the dispatch sheet
- On-call technician notified
- 34 ABC 123
- 205/55 R16, rear left
- Motorway, exit 12
- Dispatched